Q1. Is the hair virgin unprocessed?
A: Yes, the hair is cut from one donor with full cuticle aligned, no acid bath, natural unprocessed. Hair is streamed a high heat to create curl patterns; no chemicals or perms used to create patterns.
Q2. Will the hair shedding or tangle?
A: The hair is double weft weaving with no shedding. And as virgin cuticle aligned with no tangle. It could last over a year if taken good care.
Q3. Why the hair has grey hair?
A: As virgin hair, we keep its original state. We will pick out the grey hair before packing, but kindly understand there might be some minimum exist in the bundle
Q4. How many bundles for a full head?
12"-14": 2 bundles, 16"-20": 3 bundles, 22"-28": 4 bundles or more
Q5. How can I order one more bundle?
A. You could place an order first, do not pay, leave a msg about what extra length you need, contact the seller to adjust the order amount so you could pay.
Q6. How long is the processing and shipment time?
A: We will ship the goods within 24 hours after the receive the payment, shipment can take up to 3-5 days, unless expedited shipping or local Same Day or Next Day Delivery is selected.
Q7. Is there any tax?
A: Yes. We charge sales tax of 7% on all orders.
Q8. What is your Returns/Exchange policy?
A: All sales are final no return/refunds are accepted, exchange of equal or greater value is on a case by case basis only if hair has been unused and is still in its original state and has not been unravelled. *No Exceptions*
Q9.How to take care of your hair extensions?
A: The Following diagram below is a general instruction for human hair care, As each individual product may vary consult your hair stylist for specific instruction.
Q10. How long is shipping time?
A: Shipping is by USPS Priority Mail which is 2-3 business days. Order processing is 1-3 business days prior to shipping. Total turn around to receive your order can be up to 5-7 business days. MOST ORDERS (depending on available stock) placed by 4pm EST will ship the same day (Monday - Friday), No orders will ship on Saturdays after 12pm or Sundays.
Same Day and Next Day Delivery options are available in Metro Atlanta (30 mile radius from 30308) Orders must be processed(paid) by 2pm EST for Same Day Shipping and must be paid via Paypal during checkout.
QUADPAY ORDERS: Quadpay orders will ship out from our warehouse within 3-5 business days from the initial order being submitted. Orders are processed based on the approval to ship given by Quadpay. Most orders do get approval to ship within 24-48 hours. Once we are given the approval to ship your order we update your order with a tracking number and its mailed the same day (If before 6pm EST). All orders made via Quadpay are shipped via USPS 2-3 Day Priority Mail unless otherwise requested.